Shipping Policy

Processing Times

Please allow 1-3 working days (Monday to Friday) for us to process and ship your order. All packages are provided with a tracking number. All orders have an express delivery option which is available at checkout.

Order Cut-off Time

Order cut-off time is 17:00 London time (GMT+1). Orders placed after this time will be processed the next business day.

Transit Times

Please allow the following times for delivery:

United Kingdom

Carriers

• USPS
• UPS
• DHL
• FedEx

Order Tracking

You can track your order here, adding your tracking number or order number.

Important Notes

Please note, these transit times are estimates and may vary due to unforeseen circumstances such as customs delays, courier issues, or weather-related incidents.

Also, please be aware that business days do not include weekends or public holidays.

All our products are shipped from our warehouse in Asia

Customer Service

If you need to contact our customer service you can reach out to info@nova-london.com

Contact information

Email: info@nova-london.com
Phone: +44 78 4818 3574

Customer Service hours:

Monday to Friday: 9am - 9pm
Saturday and Sunday: Closed

Store name: Nova London

Warehouse Address: 595 West Broadway
Cedarhurst, NY 11516

Company name: NMT Ecom

Company nr: 91532574

Company Address: van de craatslaan 6, 3886AD in Garderen