FAQ

What types of apparel do you offer?

Nova-london specializes in a curated selection of stylish and elegant women's apparel. Our collection includes high-quality, fashion-forward designs that enhance your figure and elevate your wardrobe for various special occasions.

How can I determine my size when ordering?

To ensure the best fit, we recommend referring to our size guide available on the product pages. It provides detailed measurements for each size, allowing you to select the most suitable option based on your body measurements.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original condition with tags attached. You can initiate a return by contacting us at info@nova-london.com.

How long does shipping take?

For domestic orders within the UK, the transit time is typically 4 to 6 working days, with a handling time of 1 to 3 working days. We utilize reliable carriers such as USPS, DHL, and OSM for delivery.

Do you offer free shipping?

Yes, we provide free shipping on all orders within the United Kingdom, ensuring that you can enjoy our products without additional shipping costs.

What should I do if my item arrives damaged?

If your item arrives damaged, please inspect the package immediately. If possible, reject the parcel from the courier and contact our customer service at info@nova-london.com for further assistance.

Can I exchange an item?

Yes, we accept exchanges. The fastest way to ensure you receive the desired item is to return the original item and make a separate purchase for the new item once the return is accepted.

How long does it take to process a refund?

Refunds are typically processed within 10 business days after we receive and inspect your return. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

How can I contact customer service?

You can reach our customer service team via email at info@nova-london.com or by phone at +31647241574. We are here to assist you with any inquiries or concerns you may have.

Phone: +31647241574
Email: info@nova-london.com
Address: 71-75 Shelton Street, Convent Garden London WC2H 9JQ, United Kingdom.